Since 1978

Terms and conditions

Terms and conditions

About our general conditions
Processing of personal data
In the company Senčila Bled d.o.o. we are aware of how important the security of personal data of individuals is, which is why we carefully respect and enforce applicable national and European legislation in this area.
We process personal data in order to provide the best user and consumer experience in connection with our products and services, and we also ensure the highest level of care in the field of security and discretion when storing and processing your personal data.

All our actions related to personal data are in accordance with the currently valid legislation in the field of personal data protection. We ensure that your personal data is stored appropriately and in accordance with the necessary care, we ensure appropriate control over the purposes of processing your personal data and enable you to exercise all the rights you have under the current applicable legislation.

As an individual, you have the right to request:
information about which of your personal data we process and for what purposes;
correction of your personal data in case of incompleteness in our collection;
transfer of personal data from our collection to another processor or manager of personal data;
objection in the event that the processing is intended for direct marketing, including the creation of user profiles, and we have a duty to ensure that these rights are exercised.
You can read more about your rights regarding the protection of personal data below.

Legal basis for processing
The company Senčila Bled d.o.o. processes your personal data only if it has a legal or other legal basis for doing so. Thus, we process data on the following bases:

Your direct consent in the context of the contact form and the use of web analytics;
For the implementation of the contract concluded between us as the service provider and you as the service subscriber;
Due to the implementation of measures before the conclusion of the contract;
Legitimate interest, which primarily relates to the direct marketing of our services; and
Fulfillment of legal obligations, especially in case of non-fulfillment of contractual obligations and thus appropriate sanctions.

Data we process and our purpose
Data we obtain based on the contact form and online purchase
The data we obtain on the basis of the contact form is your first and last name, telephone number, e-mail address and the service/s you need. We collect them in a safe way. We use them for the purpose of answering your inquiry/fulfilling obligations from the sales contract and further business cooperation. We do not use this data for marketing purposes, unless you expressly agree to the purpose.

Data that we obtain on the basis of the concluded contract
The data we obtain on the basis of the concluded contract are the company name, address, tax and registration number and the name, surname and e-mail address of the contact person. We need them for smooth work, issuing invoices and, at a later stage, for possible recovery.

Information we obtain from public records
The information we obtain from public records is the company name, address and tax number. We need them to issue an invoice. Our business practice does not collect data from databases for marketing purposes.

We process the data of natural persons at the request of the clients and according to the contract with them. It is the client’s responsibility to ensure that the data is collected in a legal manner. In doing so, we obtain all the necessary information to ensure that the data were indeed obtained in a legal manner.

For the purpose of marketing our services, we advertise on various platforms (Google Adwords, Facebook Ads Manager), using data obtained with the help of advertising tools. With these tools, we do not have access to specific personal data, but we can profile visitors to our site based on this data, which is anonymized. With this, we want our marketing to be aimed at those who are interested in advertising services and to get the right ads for them.

Processing of personal data when visiting the website

To ensure the best user experience on our website, we use the advanced web analytics program Google Analytics. The aim is to ensure that you, the user, operate the website without any problems and that it is optimized for the benefit of all our visitors.
As a user of our website, you have the right not to consent to the processing of this data as soon as you visit the home page. You can avoid processing with the appropriate cookie settings when visiting the website or the appropriate settings for the use of cookies on the web browser you are using.

If you decide to give your consent to the use of web analytics, you can do so in the same way as you turned it off or refused. You can change this on the homepage.

In case of consent to data processing (you accept cookies on the page), we obtain your anonymized IP address. This means that all your personal data is encrypted and not available to us.

The rights of individuals whose personal data is processed
Individuals whose personal data

operate, you have the right to request from Senčila Bled d.o.o. you require:

access to personal data,
correction of personal data,
deletion of personal data from the personal data collection and
restriction of processing of your personal data.
As an individual, you also have the right to object to processing and the right to portability of your personal data.

You exercise your rights by submitting a written request via email to

We will decide on your request within one month of receiving your request. We can extend this deadline by a maximum of two additional months in case of complexity and a large number of requests, of which you will be notified.

Access to your personal data or familiarization with the processing
You always have the right to be informed whether personal data is being processed in relation to you. Where this is the case, we provide you with access to your personal data and the following information:

purpose/s of processing;
types of personal data;
users to whom personal data has been or will be disclosed;
the intended period of retention of personal data or, if this is not possible, the criteria used to determine this period;
when personal data is not collected from you all available information regarding its source.

Acquaintance with the processing of personal data is free of charge, except when the requests of the data subject are clearly unfounded or excessive, in particular because they are repeated. In such event, the controller may:a) charge a reasonable fee, taking into account the administrative costs of providing the information or message or taking the requested action, or refuse to act on the request.

Right to rectification
As an individual, you have the right under the law to correct inaccurate personal data relating to you and, taking into account the purposes of the processing, the right to supplement incomplete personal data.

The right to erasure
You have the right to have your personal data deleted when one of the following reasons applies:

personal data are no longer needed for the purposes for which they were collected or otherwise processed;
when you revoke the consent on the basis of which the processing takes place and when there is no other legal basis for the processing;
when you object to the processing and there are no overriding legal grounds for their processing;
personal data were processed illegally.

The right to restriction of processing
You have the right to request that we restrict the processing of your personal data when one of the following cases applies:

when you dispute the accuracy of the data, namely for a period that allows us to verify the accuracy of the personal data;
the processing is illegal, and you object to the deletion of personal data and instead request the restriction of their use;
we no longer need your personal data for processing purposes, but you need them to assert, implement or defend legal claims;
if you have objected to processing based on our legitimate interests, until it is verified that our legitimate reasons override your reasons.

If the processing of personal data has been limited, it is only processed with your consent, with the exception of its storage, or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.
We are obliged to inform you before canceling the restriction on the processing of your personal data.

The right to data portability
You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller when the processing is based on your consent or the processing is carried out by automated means. At your request, when technically feasible, personal data may be transferred directly to another controller.

The right to object
When we process your data based on a legitimate interest for marketing purposes, including profiling, you can object to such processing at any time.
The right to file a complaint with the Information Commissioner
If we do not decide on your request within the legal deadline or if we reject your request, you have the option of filing a complaint with the Information Commissioner.

We keep the data for as long as is necessary to achieve the purpose for which we collected or further processed it, or until the expiration of the statute of limitations for fulfilling obligations or the statutory retention period.
Data about subscribers or customers, the processing of which is based on the law after the termination of the service relationship, is kept until full payment for the services, but at the latest until the expiration of the statute of limitations for their claims for the performance of the services or the fulfillment of the contract, except when a longer retention period is specified by law.
We keep other data that we obtain on the basis of your consent for the duration of the cooperation and for 2 years after termination, unless the law stipulates a longer retention period. If the customer who gave his consent to the processing of personal data has not entered into a business relationship with us, his consent is valid for 2 years from the date of its submission

e. As a taxpayer under the law governing value added tax, we must ensure that invoices are kept for 10 years after the end of the year to which the invoices refer.
After the expiration of the retention period, the data is deleted, destroyed, blocked or anonymized, unless otherwise stipulated by law for the individual type of data.

Operator information
Your personal data is collected and processed by Senčila Bled d.o.o. The authorized person for the protection of personal data determined by the controller can be reached via the e-mail address:

Final decisions
If certain areas are not regulated by these personal data processing conditions, the applicable legislation is used instead.
We reserve the right to change these processing conditions. We will inform you about the change by publishing it on the official website or in another suitable way. The change until published in the month before its entry into force on the official website.

The subject processing conditions are valid and apply from 01.01.2021.


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